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App reviews: breaking the user and developer language barrier

conference contribution
posted on 2016-01-01, 00:00 authored by Leonard HoonLeonard Hoon, M A Rodriguez-García, Rajesh VasaRajesh Vasa, R Valencia-García, Jean-Guy Schneider
Apple, Google and third party developers offer apps across over twenty categories for various smart mobile devices. Offered exclusively through the App Store and Google Play, each app allows users to review the app and their experience with it. Current literature offers a general statistical picture of these reviews, and a broad overview of the nature of discontent of apps. However, we do not yet have a good framework to classify user reviews against known software quality attributes like performance or usability. In order to close this gap, in this paper, we develop an ontology encompassing software attributes derived from software quality models. This decomposes into approximately five thousand words that users employ to review apps. By identifying a consistent set of vocabulary that users communicate with, we can sanitise large datasets to extract stakeholder actionable information from reviews. The findings offered in this paper assists future app review analysis by bridging end-user communication and software engineering vocabulary.



CIMAT A.C. Mathematics Research Centre. Conference (4th : 2015 : Mazatlán, Mexico)


Trends and Applications in Software Engineering


CIMAT A.C. Mathematics Research Centre Conference


223 - 233


Springer International Publishing


Mazatlán, Mexico

Place of publication

Cham, Switzerland

Start date


End date






Publication classification

E Conference publication; E1.1 Full written paper - refereed

Copyright notice

2016, Springer International Publishing Switzerland


J Mejia, M Munoz, Á Rocha, J Calvo-Manzano

Title of proceedings

CIMPS'15 : Proceedings of the 4th International Conference on Software Process Improvement