Assessing the effects of trust, commitment and power on the likelihood of customer voice behavior in customer and service worker relationships
conference contribution
posted on 2003-01-01, 00:00 authored by Nichola RobertsonNichola Robertson, L BoveAssessing the effects of trust, commitment and power on the likelihood of customer voice behavior in customer and service worker relationships
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Event
SERVSIG Services Research Conference (2003 : France)Series
Proceedings series (American Marketing Association)Publisher
American Marketing AssociationLocation
FrancePlace of publication
Chicago, Ill.Start date
2003-06-12End date
2003-06-14ISSN
1537-1034Language
engPublication classification
E1.1 Full written paper - refereedEditor/Contributor(s)
M FishTitle of proceedings
SERVSIG Services Research Conference : proceedingsUsage metrics
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