Brokering knowledge : managing knowledge in a network of government and non-government human service delivery agencies
conference contribution
posted on 2002-01-01, 00:00authored byM Muetzelfeldt, L Briskman, M Jones
This paper examines aspects of knowledge management that are particularly important in the network of human service delivery agencies in Victoria. This network is characterised by four features: it is a cluster of networked organisations; professionals and others may act as knowledge brokers within and between organisations in the network; rapid change in both knowledge and organisation accentuates the importance of innovative knowledge and emergent organisation over and above routine instrumental knowledge within stable organisation; and consequently there is an underlying concern with dialogical rather than instrumental knowledge and its management, and particularly how it constitutes and is constituted by organisation. The paper describes the analytical tools that we consider particularly important in examining this situation – in particular, the distinction between instrumental and dialogical knowledge, and the role of knowledge brokers (and professionals as knowledge brokers). It concludes by relating this analysis to broader issues in organisation studies, and suggests paths for further examination of these issues.
History
Event
Conference on Knowledge, Networks and Joined-Up Government (2002 : Melbourne, Vic.)
Pagination
267 - 274
Publisher
University of Melbourne, Centre for Public Policy
Location
Melbourne, Vic.
Place of publication
Melbourne, Vic.
Start date
2002-06-03
End date
2002-06-05
ISBN-13
9780732516192
ISBN-10
0732516196
Language
eng
Publication classification
E1 Full written paper - refereed
Editor/Contributor(s)
M Considine
Title of proceedings
Knowledge, networks and joined-up government : conference proceedings from the International Political Science Association Committee, Structure and Organisation of Government Research, June 3-5, 2002, University of Melbourne, Australia