This conceptual paper aims to contribute to current services marketing, service-dominant logic and co-creation literature by investigating the co-creation of experiences and conceptualizing it in terms of three dimensions. A conceptual model is developed in the context of the heritage sector, with each of the three proposed dimensions discussed in-depth.
History
Event
Australian and New Zealand Marketing Academy. Conference (2009 : Melbourne, Vic.)
Pagination
1 - 10
Publisher
ANZMAC
Location
Melbourne, Vic.
Place of publication
Melbourne, Vic.
Start date
2009-11-30
End date
2009-12-02
ISBN-13
9781863081580
ISBN-10
1863081585
Language
eng
Notes
Reproduced with the kind permission of the copyright owner.
Publication classification
E1 Full written paper - refereed
Copyright notice
2009, ANZMAC
Editor/Contributor(s)
D Tojib
Title of proceedings
ANZMAC 2009 : Sustainable management and marketing conference