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Coaching the team towards high-performance: Facilitation for infrastructure delivery

conference contribution
posted on 2018-11-21, 00:00 authored by Dominic Doe Ahiaga-DagbuiDominic Doe Ahiaga-Dagbui, Olubukola TokedeOlubukola Tokede, John Morrison, A Chirnside
Engendering teamwork, trust and cooperation are essential for high performance, innovation and problem-solving. This can be challenging in transactional traditional design-bid-build with fixed-price contract environments where the commercial drivers of clients and contractors on a collision course. The upshot is adversarial relationships, variation-seeking behaviour, cost overruns and expensive change orders. Team coaching, using a Project Facilitation Model is presented here for client-contractor relationship management to enable optimum team performance based on the principles of relational contracting. The model was applied on a water infrastructure project that involved four principal contractors working on different packages based on traditional lump-sum contracts. Using a case-study approach and evidence from 27 semi-structured interviews, the study explores the effectiveness of project facilitation, when it can be implemented and its limitations. The results indicate that facilitation may be able to support a less adversarial and more collaborative environment than that experienced on classic traditional lump-sum contract frameworks. Key outcomes of the model include a platform for transparent communications, joint problem-solving and engendering a level of psychological safety among the team. The innovation of this research is that relationship-based principles have been integrated into the delivery of a traditional lump-sum contract. However, further explication and testing of the model on different projects and teams is necessary to explore its efficacy and possible limitations.



International Cost Engineering Council & Pacific Association of Quantity Surveyors. Combined Conference (11th & 22nd : 2018, Sydney, New South Wales)


1 - 17


Australian Institute of Quantity Surveyors


Sydney, New South Wales

Place of publication

Sydney, N.S.W.

Start date


End date




Publication classification

E1 Full written paper - refereed

Title of proceedings

Proceedings of the 11th International Cost Engineering Council (ICEC) World Congress & the 22nd Annual Pacific Association of Quantity Surveyors Conference

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