This paper describes how ethnographic research was used to explore the communication practices of staff working organisation charged with the provision of low cost housing to some of the very poorest and most marginalised members of society in Victoria, Australia. This paper is concerned with how the narratives of the participants (that is, their ‘stories’) provides a very useful and potent insight into the daily life of staff working with people experiencing ‘multiple and complex needs’. The paper uses vignettes and case studies to illuminate the daily work of staff, sharing with the reader the things they see and hear and describing the complexity of the ‘wicked’ problems they face. More importantly, the research uncovered a number of narrative structures staff employ to understand and respond to these problems.
History
Event
Language and Communication in the Workplace International Conference (2012, Surakarta, Java)
Pagination
1 - 14
Publisher
Sebelas Maret University
Location
Surakarta, Java
Place of publication
Surakarta, Java.
Start date
2012-09-11
End date
2012-09-12
Language
eng
Notes
Language and Communication in the Workplace. An international conference on the use of language for communication in different professions
Publication classification
EN Other conference paper
Title of proceedings
Proceedings of the International Conference for Language and Communication in the Workplace