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Conceptualizing user satisfaction in the ubiquitous computing era
conference contribution
posted on 2009-01-01, 00:00 authored by J Sullivan, Rens ScheepersRens Scheepers, C MiddletonIn this research-in-progress paper we argue that technology in the ubiquitous computing era offers experiences to users that extend well beyond the functional, practical applications offered in the world of work. In this era a realm of engagement is opening up to the individual that transcends the utilitarian, to encompass hedonic and social existence. Our central argument, therefore, is that user satisfaction is a notion which must extend to encompass rich, holistic human experience involving complex and fleeting interactions, driven by highly personal circumstances. We argue that the expectations, requirements and value perceptions of individuals in this dynamic context may only be anticipated and understood if situational factors (such as location, time, context, history-of-use) and quality of life factors (such as life stage, mobility, health, income, background, education) are taken into account. We identify the fundamental differences in key characteristics of user satisfaction between the traditional and ubiquitous computing environments and provide details about our own research approach, in which we are exploring ubiquitous content provision from the perspective of content providers.
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International Conference on Information Systems (30th : 2009 : Phoenix, Ariz.)Publisher
Association for Information SystemsLocation
Phoenix, Ariz.Place of publication
Phoenix, Ariz.Start date
2009-12-15End date
2009-12-18Language
engPublication classification
E1.1 Full written paper - refereedCopyright notice
2009, AISTitle of proceedings
Doing IT research that matters; ICIS 30th International Conference on Information SystemsUsage metrics
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