Determinant of factors affecting customer satisfaction: Case of the logistics industry in Sri Lanka

Egodawela, SM; Wijayanayake, Annie; Peter, PLS

Determinant of factors affecting customer satisfaction: Case of the logistics industry in Sri Lanka

conference contribution

posted on 2024-11-25, 22:56 authored by SM Egodawela, Annie WijayanayakeAnnie Wijayanayake, PLS Peter

Determinant of factors affecting customer satisfaction: Case of the logistics industry in Sri Lanka

History

Pagination

1906-1915

Location

Singapore

Open access

No

Start date

2021-03-07

End date

2021-03-11

eISSN

2169-8767

ISBN-13

978-1-7923-6124-1

Language

Eng

Publication classification

E1.1 Full written paper - refereed

Title of proceedings

IEOM 2021 : Proceedings of the 11th International Conference on Industrial Engineering and Operations Management 2021

Event

Industrial Engineering and Operations Management. Conference (11th : 2021 : Singapore)

Publisher

IEOM Society International

Place of publication

Southfield, MI

Publication URL

https://index.ieomsociety.org/index.cfm/article/view/ID/792

Usage metrics

Keywords

Customer satisfaction Third Party Logistics (3PL)Logistics management Logistics performance Sri Lanka

Determinant of factors affecting customer satisfaction: Case of the logistics industry in Sri Lanka

History

Pagination

Location

Open access

Start date

End date

eISSN

ISBN-13

Language

Publication classification

Title of proceedings

Event

Publisher

Place of publication

Publication URL

Usage metrics

Categories

Keywords

Licence

Exports