Enabling the transfer of information technology support knowledge to enterprise customers using web-based self-service systems : critical success factors from the support organisation perspective
conference contribution
posted on 2006-01-01, 00:00 authored by Vanessa Cooper, Sharman Lichtenstein, Ross SmithEnabling the transfer of information technology support knowledge to enterprise customers using web-based self-service systems : critical success factors from the support organisation perspective
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Location
Adelaide, South AustraliaOpen access
- Yes
Start date
2006-12-06End date
2006-12-08ISBN-13
9780975841716Language
engNotes
Reproduced with the kind permission of the copyright owner.Publication classification
E1 Full written paper - refereedCopyright notice
2006, The AuthorsTitle of proceedings
Proceedings of the 17th Australasian Conference on Information Systems, Adelaide Convention Centre, 6th-8th December 2006Usage metrics
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