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End-user control in web-based electronic services : a case study

conference contribution
posted on 2003-01-01, 00:00 authored by Kamaljeet Sandhu, B Corbitt
This paper reports a case study of end-user control in delivery of Web-based electronic services. The case study concentrates the adoption of a Web-based electronic system being implemented in processing student’s admission applications on a Web site. The end-user’s control interface provides information on the detail existing in the Web-based electronic service. This insight into end-user synthesis in developing effective control in Web service environment relates to ease of use in doing the task. To assume the leverage of end-user control strictly on the basis of the Web service usage would limit the purpose of understanding. Rather it is suggested that it would be better to develop an approach to study the end-user ease of use interface in doing the task with the user’s perception towards Web-based interactivity.

History

Title of proceedings

PACIS 2003 : Proceedings of the Seventh Pacific Asia Conference on Information Systems

Event

Pacific Asia Conference on Information Systems (7th : 2003 : Adelaide, S.Aust.)

Pagination

541 - 551

Publisher

PACIS

Location

Adelaide, S.Aust.

Place of publication

[Adelaide, S.Aust]

Start date

2003-07-10

End date

2003-07-13

ISBN-10

0868039942

Language

eng

Publication classification

E1 Full written paper - refereed

Copyright notice

2003, PACIS

Editor/Contributor(s)

Hanisch, Falconer, Horrocks, Hillier

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