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Exploring negativity bias in brand beliefs and stated brand switching propensity
conference contributionposted on 2009-01-01, 00:00 authored by M Winchester, Tiffany Winchester
Negativity bias has been well studied by psychologists but limited research has been conducted on it in a marketing context. Given previous research, this exploratory study aims to examine whether there are any negativity bias effects in brand beliefs and whether there is any influence on stated brand switching propensity amongst current users of a brand. The results suggest that there is a negativity bias evident in brand image data.