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Exploring the current status of call centre offshoring research: A research agenda and future directions

conference contribution
posted on 2012-12-01, 00:00 authored by Jay JeongJay Jeong, N Bekmamedova, S Kurnia
Exploring the current status of call centre offshoring research: A research agenda and future directions

History

Publisher

Association for Information Systems

Location

Geelong, Vic.

Start date

2012-12-03

End date

2012-12-05

ISBN-13

9781741561722

Language

eng

Publication classification

E1.1 Full written paper - refereed

Title of proceedings

ACIS 2012 : Proceedings of the 23rd Australasian Conference on Information Systems

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