Deakin University
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Functional group conflict in information systems development

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conference contribution
posted on 2003-01-01, 00:00 authored by John Lamp, Graeme Altmann, T Hetherington
This paper discusses how interpersonal conflict between IS developers and clients can disrupt IS projects.  It is suggested how potential problems can be avoided by getting the 'soft' factors right which can lead to improvements in information systems development (ISD) processes.  However little is being done in most organisations to review success from this perspective.  Measurement of ISD quality tends to favour the product rather than the human drivers that influence the development of the product.  Several ideas are put forward that can be used to resolve conflict and tp better involve stakeholders in the ISD process.

History

Pagination

1 - 8

Location

Perth, Western Australia

Open access

  • Yes

Start date

2003-11-26

End date

2003-11-28

ISBN-13

9780729805445

ISBN-10

0729805441

Language

eng

Publication classification

E1 Full written paper - refereed

Copyright notice

2003 The Authors

Editor/Contributor(s)

N Lethbridge

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