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Intentions and perceptions : the emerging gaps between web system designers and users

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conference contribution
posted on 2004-01-01, 00:00 authored by E Caruana, C Wilkin, Jacob CybulskiJacob Cybulski
In recent years, organisations have been increasingly developing web systems as portals through which B2C or B2B eCommerce is conducted. Many such systems suffer from inadequacy in function, form and quality. While such deficiencies are quite commonly encountered in traditional software systems, in the case of web systems, the problems are magnified by the emerging gaps in designers' intentions and the expectation of a global, and frequently grossly misunderstood, user. In this paper we therefore present an approach to investigating the gaps in perceptions between web developer’s intentions and end-users expectations and the subsequent use of web system features. Furthermore, we empirically investigated B2C web systems and determined several useful approaches to practical evaluation of the degree of cohesion between designer and user views of the system.

History

Title of proceedings

ACIS 2004 : Proceedings of the 15th Australasian Conference on Information Systems

Event

Australasian Conference on Information Systems (15th: 2004: Hobart, Tas.)

Pagination

1 - 10

Publisher

Australasian Conference on Information Systems

Location

Hobart, Tasmania

Place of publication

Hobart, Tas.

Start date

2004-12-01

End date

2004-12-03

ISBN-13

9781864876949

ISBN-10

1864876948

Language

eng

Notes

Reproduced with the kind permission of the copyright owner.

Publication classification

E1 Full written paper - refereed

Copyright notice

2004, The Authors

Editor/Contributor(s)

S Elliot, M Williams, S Williams, C Pollard

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