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Investigating information systems analysts' possession of tacit organisational knowledge

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conference contribution
posted on 2002-01-01, 00:00 authored by Merete Crofts, P Swatman
Outsourcing of Information Technology (IT) services which are central to business strategy may be risky. Managers have made the outsourcing decision both to concentrate financially on the core competencies and to rid themselves of a troublesome and cost inefficient department. More recent research has, however, cast doubt on the promises of huge savings. In this paper, we consider the likelihood that outsourcing may lead to the loss of organisational knowledge - that organisations outsourcing their total Information Systems operations may also have lost irreplaceable tacit, cross-functional knowledge which subsisted within the minds of the professional systems analysts. The findings of our research revealed that expert systems analysts possess a unique organisational understanding and draw on this knowledge to operate efficiently in their environment. We present a model that will allow future researchers to build on our findings and examine whether outsourcing can lead to a loss of organisational memory.

History

Title of proceedings

Proceedings of the 35th Annual Hawaii International Conference on System Sciences

Event

Hawaii International Conference on System Sciences (35th : 2002 : Big Island, Hawaii)

Publisher

IEEE

Location

Big Island, Hawaii

Place of publication

Los Alamitos, Calif.

Start date

2002-01-07

End date

2002-01-10

ISBN-13

9780769514352

ISBN-10

0769514359

Language

eng

Notes

This material is presented to ensure timely dissemination of scholarly and technical work. Copyright and all rights therein are retained by authors or by other copyright holders. All persons copying this information are expected to adhere to the terms and constraints invoked by each author's copyright. In most cases, these works may not be reposted without the explicit permission of the copyright holder.

Publication classification

E1 Full written paper - refereed; E Conference publication

Copyright notice

2002, IEEE

Editor/Contributor(s)

R Sprague

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