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Just Talk to Me-A Qualitative Study of Patient Satisfaction in Emergency Departments

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conference contribution
posted on 2025-01-29, 00:07 authored by M Haug, M Dahm, H Gewald, A Georgiou
Communication between patients and hospital staff is a vital part of patient satisfaction and can contribute to better healthcare outcomes. Especially in emergency departments, where the workload is high, it is difficult to always address the communication needs of patients. In a qualitative study, we interviewed 32 patients in emergency departments in Australia. We found that, in the context of the emergency department, the characteristics of the source assumes an essential role in the appraisal of information. Especially if patients show low health literacy hospital staff needs to engage with them. It is important that patients feel informed as this increases patient satisfaction, even though they may not fully understand the delivered information.

History

Volume

290

Pagination

385-389

Location

Virtual event

Open access

  • Yes

Start date

2021-10-02

End date

2021-10-04

ISSN

0926-9630

eISSN

1879-8365

Language

eng

Title of proceedings

MEDINFO 2021 : Proceedings of the 18th World Congress on Medical and Health Informatics

Event

Medical and Health Informatics. Conference (2021 : 18th : Virtual event)

Publisher

IOS Press

Place of publication

Amsterdam, The Netherlands

Series

Studies in Health Technology and Informatics