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Learning from mistakes: An empirical study of elicitation interviews performed by novices
conference contribution
posted on 2018-01-01, 00:00 authored by Muneera Bano, D Zowghi, A Ferrari, P Spoletini, B Donati© 2018 IEEE. [Context] Interviews are the most widely used elicitation technique in requirements engineering. However, conducting effective requirements elicitation interviews is challenging, due to the combination of technical and soft skills that requirements analysts often acquire after a long period of professional practice. Empirical evidence about training the novices on conducting effective requirements elicitation interviews is scarce. [Objectives] We present a list of most common mistakes that novices make in requirements elicitation interviews. The objective is to assist the educators in teaching interviewing skills to student analysts. [Re-search Method] We conducted an empirical study involving role-playing and authentic assessment with 110 students, teamed up in 28 groups, to conduct interviews with a customer. One re-searcher made observation notes during the interview while two researchers reviewed the recordings. We qualitatively analyzed the data to identify the themes and classify the mistakes. [Results and conclusion] We identified 34 unique mistakes classified into 7 high level themes. We also give examples of the mistakes made by the novices in each theme, to assist the educationists and trainers. Our research design is a novel combination of well-known pedagogical approaches described in sufficient details to make it re-peatable for future requirements engineering education and training research.
History
Event
2018 IEEE 26th International Requirements Engineering Conference (26th : 2018 : Banff, Alberta)Pagination
182 - 193Publisher
IEEELocation
Banff, AlbertaPlace of publication
Piscataway, N.J.Publisher DOI
Start date
2018-08-20End date
2018-08-24ISBN-13
9781538674185Language
engPublication classification
E1.1 Full written paper - refereedTitle of proceedings
RE 2018 : Proceedings of the 2018 IEEE 26th International Requirements Engineering ConferenceUsage metrics
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No categories selectedKeywords
Requirements Elicitation TechniquesInterviewsRequirements Engineering EducationScience & TechnologyTechnologyComputer Science, Information SystemsComputer Science, Software EngineeringComputer Science, Theory & MethodsComputer ScienceREQUIREMENTS ELICITATIONINFORMATION REQUIREMENTSDOMAIN KNOWLEDGECOMMUNICATIONDEVELOPERFEEDBACK
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