Managing Negotiation Knowledge: From negotiation support to online dispute resolution

Knowledge Management and the use of Information Technology is becoming prevalent in law. Whilst Information Technology has been used to support negotiation there is little research in the domain of Knowledge Management and negotiation. In this paper we discuss several elements of negotiation knowledge, in particular issue and preference elicitation, BATNAs and strategies to support decision-making. In particular we discuss how we have used compensation and trade-off strategies to support negotiation decision-making through Family-Winner. We conclude by indicating how current negotiation support systems can be extended to support Online Dispute Resolution.