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Measuring user satisfaction with clinical information systems: What really matters?

conference contribution
posted on 2023-01-29, 22:25 authored by J L Schaffer, Peter HaddadPeter Haddad, Nilmini Wickramasinghe
The healthcare industry is increasingly investing in information systems / Information technology to enhance patient outcomes and organizational performance. This study qualitatively investigates the relationship between the overall satisfaction and five key aspects of clinical information systems. The results show that intuitive, easy-to-use, and collaboration enabling systems are more likely to satisfy users. The level of technical support and training also play key roles in determining user satisfaction in the clinical domain.

History

Volume

245

Pagination

1311 - ?

ISSN

0926-9630

eISSN

1879-8365

ISBN-13

9781614998297

Publication classification

E3 Extract of paper

Title of proceedings

Studies in Health Technology and Informatics