Modelling emergency response communication systems

Subsequent to the Australian 'Black Saturday' bushfires there were a number of issues arising from investigations with regard to the functional stability and resilience of communications systems and the flow of information between emergency response organisations, and their ability to provide relevant information to the general public. In some cases, the transference of information failed or was late or ineffective with regard to decisions, advice and information broadcasting during the crisis. This was particularly evident in terms of managing emergency organisational information requests and field situational advice both to and from emergency response management teams and the delivery of informative advice to the public. This paper analyses one such case study with a view of applying a systems modelling technique to determine the viability of the communication systems and information exchange structures associated with an emergency response agency.