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Power and politics of user involvement in software development
conference contribution
posted on 2018-01-01, 00:00 authored by Muneera Bano, D Zowghi, F Da Rimini© 2018 Association for Computing Machinery. [CONTEXT] Involving users in software development is a complex and multi-faceted concept. Empirical research that studies power and politics of user involvement in software development is scarce. [OBJECTIVE] In this paper, we present the results from a case study of a software development project, where organizational politics was explored in context of user involvement in software development. [METHOD] We collected data through 30 interviews with 20 participants, attending workshops, observing project meetings, and analysing projects documents. The qualitative data was rigorously and iteratively analyzed. [RESULTS] The results indicate that the politics was a significant factor used to exert power and influence in decision-making processes. Communication channels were exploited for political purposes. These contributed to the users' dissatisfaction with their involvement thus impacting on the project outcome. [CONCLUSION] Having multiple teams of stakeholders with different levels of power in decision-making, the politics is inevitable and inescapable. Without careful attention, the political aspect of user involvement in software development can contribute to unsuccessful project.
History
Event
Evaluation and Assessment in Software Engineering. Conference (22nd : 2018 : Christchurch, New Zealand)Volume
Part F137700Pagination
157 - 162Publisher
ACMLocation
Christchurch, New ZealandPlace of publication
New York, N.Y.Publisher DOI
Start date
2018-06-28End date
2018-06-29ISBN-13
9781450364034Language
engPublication classification
E1.1 Full written paper - refereedTitle of proceedings
EASE 2018 : Proceedings of the 22nd International Conference on Evaluation and Assessment in Software EngineeringUsage metrics
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