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Power and politics of user involvement in software development

conference contribution
posted on 2018-01-01, 00:00 authored by Muneera Bano, D Zowghi, F Da Rimini
© 2018 Association for Computing Machinery. [CONTEXT] Involving users in software development is a complex and multi-faceted concept. Empirical research that studies power and politics of user involvement in software development is scarce. [OBJECTIVE] In this paper, we present the results from a case study of a software development project, where organizational politics was explored in context of user involvement in software development. [METHOD] We collected data through 30 interviews with 20 participants, attending workshops, observing project meetings, and analysing projects documents. The qualitative data was rigorously and iteratively analyzed. [RESULTS] The results indicate that the politics was a significant factor used to exert power and influence in decision-making processes. Communication channels were exploited for political purposes. These contributed to the users' dissatisfaction with their involvement thus impacting on the project outcome. [CONCLUSION] Having multiple teams of stakeholders with different levels of power in decision-making, the politics is inevitable and inescapable. Without careful attention, the political aspect of user involvement in software development can contribute to unsuccessful project.

History

Event

Evaluation and Assessment in Software Engineering. Conference (22nd : 2018 : Christchurch, New Zealand)

Volume

Part F137700

Pagination

157 - 162

Publisher

ACM

Location

Christchurch, New Zealand

Place of publication

New York, N.Y.

Start date

2018-06-28

End date

2018-06-29

ISBN-13

9781450364034

Language

eng

Publication classification

E1.1 Full written paper - refereed

Title of proceedings

EASE 2018 : Proceedings of the 22nd International Conference on Evaluation and Assessment in Software Engineering

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