File(s) under permanent embargo

Preliminary evaluation of a guided usability defect report form

conference contribution
posted on 01.01.2018, 00:00 authored by N S M Yusop, John Grundy, Jean-Guy Schneider, Rajesh VasaRajesh Vasa
Open source software development projects typically use generic defect reporting forms, such as BugZilla and Jira, even for specialized kinds of defects such as usability issues. These issues typically tend to be reported as unstructured text, mix multiple defect attributes, lack precise cause, and overlook emotional impact on users. The poor quality of these defect reports impacts on the ability of developers to address them efficiently and effectively. In this paper, we describe a novel guided defect reporting method for capturing usability defects. We evaluate our approach using an expert judgment approach where experienced developers and researchers evaluate the clarity of usability defects reported via conventional defect reporting tools and our method. Our results show this is a promising approach at capturing more clear usability defect descriptions.

History

Event

IEEE Computer Society. Conference (25th : 2018 : Adelaide, S. Aust.)

Series

IEEE Computer Society Conference

Pagination

81 - 90

Publisher

Institute of Electrical and Electronics Engineers

Location

Adelaide, S. Aust.

Place of publication

Piscataway, N.J.

Start date

26/11/2018

End date

30/11/2018

ISBN-13

9781728112411

Language

eng

Publication classification

E1 Full written paper - refereed

Copyright notice

2018, IEEE

Editor/Contributor(s)

[Unknown]

Title of proceedings

ASWEC 2018 : Proceedings of the 2018 25th Australasian Software Engineering Conference