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Relationship quality in service encounters : the effects on satisfaction

conference contribution
posted on 1995-01-01, 00:00 authored by Doren Chadee, J Mattsson
Relationship quality in service encounters : the effects on satisfaction

History

Event

World Marketing Congress (7th : 1995 : Melbourne, Vic)

Publisher

Monash University

Location

Melbourne, Victoria

Place of publication

Melbourne, Vic.

Start date

1995-07-06

End date

1995-07-10

Language

eng

Publication classification

E2.1 Full written paper - non-refereed / Abstract reviewed

Editor/Contributor(s)

K Grant, I Walker

Title of proceedings

WMC 1995 : Proceedings of the seventh bi-annual World Marketing Congress, Melbourne, Australia, July 6-10, 1995

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