Revisiting the typology of complaining behaviour: the context of self-service technologies
conference contribution
posted on 2007-01-01, 00:00 authored by Nichola RobertsonNichola Robertson, Robin ShawRevisiting the typology of complaining behaviour: the context of self-service technologies
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Event
European Marketing Academy (36th : 2007 : Reykjavik, Iceland)Publisher
European Marketing AcademyLocation
Reykjavik University, IcelandPlace of publication
IcelandStart date
2007-05-22End date
2007-05-25Language
engPublication classification
E1 Full written paper - refereedCopyright notice
2007, The AuthorsTitle of proceedings
Flexible marketing in an unpredictable world : proceedings of the 36th EMAC conference held 22-25 May 2007, Reykjavik, Iceland.Usage metrics
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