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Revisiting the typology of complaining behaviour: the context of self-service technologies

conference contribution
posted on 2007-01-01, 00:00 authored by Nichola RobertsonNichola Robertson, Robin Shaw
Revisiting the typology of complaining behaviour: the context of self-service technologies

History

Event

European Marketing Academy (36th : 2007 : Reykjavik, Iceland)

Publisher

European Marketing Academy

Location

Reykjavik University, Iceland

Place of publication

Iceland

Start date

2007-05-22

End date

2007-05-25

Language

eng

Publication classification

E1 Full written paper - refereed

Copyright notice

2007, The Authors

Title of proceedings

Flexible marketing in an unpredictable world : proceedings of the 36th EMAC conference held 22-25 May 2007, Reykjavik, Iceland.

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