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SSM approach to realizing emancipatory ideals in ERP implementation

Version 2 2024-06-06, 11:04
Version 1 2017-07-21, 10:54
conference contribution
posted on 2005-12-01, 00:00 authored by F K Andoh-Baidoo, Ojelanki Ngwenyama
Organizations implement Enterprise Resource Planning (ERP) systems seeking to integrate functional units, standardize business processes and enhance organizational efficiencies. Although several millions of dollars are spent in implementing ERP systems, most of these systems fail. As ERP systems are implemented in complex environments with extensive social and organizational interactions leading to dramatic changes in the organizational structures and business processes, two critical success factors in ERP implementation are user involvement and effective project communication. Although Checkland's soft systems (SSM) methodology is a proven tool for encouraging user participation, it does not fully embrace emancipation. In this paper, we reformulate SSM to incorporate emancipatory ideals to enhance project communication during ERP implementation. The emancipatory approach developed in this paper is suitable for the requirement specification phase of ERP implementation. The approach can enhance systems implementation practice and presents an opportunity for a new research stream in method engineering for ERP systems.

History

Event

Americas Conference on Information Systems (AMCIS)

Volume

2

Pagination

935 - 942

Publisher

AISeL

Location

Omaha, Neb.

Start date

2005-08-11

End date

2005-08-15

ISBN-13

9781604235531

Publication classification

EN.1 Other conference paper

Title of proceedings

Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale

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