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Service innovation in Australia : a preliminary exploration of the Cinderella sector

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conference contribution
posted on 2008-01-01, 00:00 authored by Paul Couchman
Service innovation is of increasing importance in the Australian economy, yet it remains a largely neglected area of study. Recent studies overseas have shown that services are becoming more engaged with innovation, and that service innovation is complex and multi-dimensional. Official R&D and business innovation statistics in Australia are examined, and they reveal that service providers across all service industries in Australia are performing R&D and are actively innovating, a finding that is consonant with the overseas studies. However, innovation performance varies across and within service industries, reflecting differences in the nature and structure of those industries. A clear need for further research is identified, both to provide a clearer understanding of the nature of service innovation and to provide a basis for practical recommendations.

History

Event

Australian and New Zealand Academy of Management Conference (22nd : 2008 : Auckland, New Zealand)

Pagination

1 - 22

Publisher

Promaco Conventions

Location

Auckland, New Zealand

Place of publication

[Canning Bridge, W.A.]

Start date

2008-12-02

End date

2008-12-05

ISBN-13

9781921047343

ISBN-10

1921047348

Language

eng

Notes

Reproduced with the kind permission of the copyright owner.

Publication classification

E1.1 Full written paper - refereed

Copyright notice

2008, ANZAM

Editor/Contributor(s)

J Kennedy, L Di Milia

Title of proceedings

ANZAM 2008 : Managing in the Pacific century

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