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Service quality assessment in provision of library services
conference contribution
posted on 2011-01-01, 00:00 authored by Masitah Ahmad, Jemal AbawajyJemal Abawajy, T H KimLibraries are dynamic organization providing dynamic services to their patrons. However, advances in IT and networking have created a serious competition to libraries from many information service provisioning agents. The purpose of this study is to understand the issue relevant to service quality assessment in libraries and subsequently develop a conceptual model of aligning library quality of service assessment for effective reporting of library value and performance to stakeholders. In this paper, we will focus on the provision of library services and the nature of the relationship and interactions between various components of library services.
History
Event
U- and E-service, Science and Technology. Conference (2011 : Jeju Island, Korea)Source
U- and e-service, science and technology : international conference, UNESST 2011, held as part of the future generation information technology Conference, FGIT 2011 in conjunction with GDC 2011, Jeju Island, Korea, December 8-10, 2011, proceedingsSeries
Communications in computer and information science ; 264Pagination
83 - 92Publisher
Springer-VerlagLocation
Jeju Island, KoreaPlace of publication
Berlin, GermanyStart date
2011-12-08End date
2011-12-10ISSN
1865-0929eISSN
1865-0937ISBN-13
9783642272097ISBN-10
3642272096Language
engPublication classification
E1 Full written paper - refereedCopyright notice
2011, Springer-Verlag BerlinExtent
44Editor/Contributor(s)
T Kim, H Adeli, J Ma, W Fang, B Kang, B Park, F Sandnes, K LeeTitle of proceedings
UNESST 2011 : Proceedings of the 2011 International Conference on U- and E-service, Science and TechnologyUsage metrics
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