Deakin University
Browse

File(s) under permanent embargo

Spreading word: author frequency of app user reviews

conference contribution
posted on 2016-01-01, 00:00 authored by Leonard HoonLeonard Hoon, M Stojmenović, Rajesh VasaRajesh Vasa, G Farrell
App stores allow developers to publish new updates directly to users. Users evaluate and leave public reviews of their opinions and experiences for others to see. App ratings and reviews are a purchase determinant for users, and are free user-based usability tests. Existing literature offers approaches to extract information from or to summarise app reviews, but what can we say about the authors themselves? We analysed about 8.7 million iOS app reviews written by over 5.5 million unique authors. We found that 71.5% of authors only wrote one review. Only 13,224 instances of authors re-reviewing were observed, by 12,667 authors for 3,345 apps.

History

Pagination

643-645

Location

Launceston, Tas.

Start date

2016-11-29

End date

2016-12-02

ISBN-13

978-1-4503-4618-4

Language

eng

Publication classification

E Conference publication, E1 Full written paper - refereed

Copyright notice

2016, ACM

Editor/Contributor(s)

[Unknown]

Title of proceedings

OzCHI 2016 : Connected futures : Proceedings of the 28th Australian Conference on Computer-Human Interaction

Event

Computer-Human Interaction Special Interest Group. Conference (28th : 2016 : Launceston, Tas.)

Publisher

Association for Computing Machinery

Place of publication

New York, N.Y.

Series

Computer-Human Interaction Special Interest Group Conference