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Spreading word: author frequency of app user reviews

conference contribution
posted on 01.01.2016, 00:00 authored by Leonard HoonLeonard Hoon, M Stojmenović, Rajesh VasaRajesh Vasa, G Farrell
App stores allow developers to publish new updates directly to users. Users evaluate and leave public reviews of their opinions and experiences for others to see. App ratings and reviews are a purchase determinant for users, and are free user-based usability tests. Existing literature offers approaches to extract information from or to summarise app reviews, but what can we say about the authors themselves? We analysed about 8.7 million iOS app reviews written by over 5.5 million unique authors. We found that 71.5% of authors only wrote one review. Only 13,224 instances of authors re-reviewing were observed, by 12,667 authors for 3,345 apps.

History

Event

Computer-Human Interaction Special Interest Group. Conference (28th : 2016 : Launceston, Tas.)

Series

Computer-Human Interaction Special Interest Group Conference

Pagination

643 - 645

Publisher

Association for Computing Machinery

Location

Launceston, Tas.

Place of publication

New York, N.Y.

Start date

29/11/2016

End date

02/12/2016

ISBN-13

978-1-4503-4618-4

Language

eng

Publication classification

E Conference publication; E1 Full written paper - refereed

Copyright notice

2016, ACM

Editor/Contributor(s)

[Unknown]

Title of proceedings

OzCHI 2016 : Connected futures : Proceedings of the 28th Australian Conference on Computer-Human Interaction