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Sustainable knowledge management systems: integration, personalisation and contextualisation

conference contribution
posted on 2003-01-01, 00:00 authored by Sharman Lichtenstein, P Swatman
Many knowledge management (KM) systems have proven unsustainable to date, exhibiting low quantities and quality of knowledge, with systems falling into disuse. In this paper, we provide and explore a model for sustainable KM systems, focusing on the advantages to be gained from integrating knowledge work with everyday work practices, and enabling sensemaking through personalisation and contextualisation. We employ a discourse analysis of email as an exemplar of a sustainable KM system, thereby identifying a number of key characteristics for sustainable KM systems. Our model for sustainable KM systems adds to existing KM theory and, more immediately, assists companies by providing an understanding
of the kinds of characteristics likely to make KM systems more effective, and sustainable in the long term.

History

Title of proceedings

Proceedings of the 11th European Conference on Information Systems

Event

European Conference on Information Systems (11th : 2003 : Naples, Italy)

Pagination

1 - 8

Publisher

ECIS

Location

Naples, Italy

Place of publication

[Naples, Italy]

Start date

2003-06-16

End date

2003-06-21

Language

eng

Publication classification

E1 Full written paper - refereed

Copyright notice

2003, ECIS

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