lee-theinfluenceof-2005.pdf (135.15 kB)
The influence of cultural values on brand loyalty
conference contributionposted on 2005-01-01, 00:00 authored by D Lam, Alvin LeeAlvin Lee
It is well documented that culture can influence consumer attitudes and behavior. While there have been numerous studies on how culture influences the four Ps of the marketing mix, few researchers have examined its effect on customer loyalty. More specifically, how consumers who identify more with certain cultural traits are likely to be more brand loyal. Using Hofstede’s cultural dimensions, this study empirically examines cultural effects on consumer-reported “proneness” to brand loyalty and finds that those who scored highly in individualism and uncertainty avoidance have greater affinity for exhibiting loyalty to a brand.