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The interplay between social capital and knowledge contribution in online user communities

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conference contribution
posted on 2024-06-18, 23:11 authored by J Yan, Dorothy Leidner, Hind BenbyaHind Benbya, W Zou
Firms have been increasingly relying on online user communities (OUC) to access external, distant knowledge and expertise. Previous research on OUC has largely investigated the influence of individuals' social capital on their knowledge sharing behavior. In this study, we propose a spiral view on the relationship between social capital and knowledge contribution. We suggest that there are two-way interactions between individuals' social capital and their knowledge contribution in online user communities. To test our proposition, we collected and analysed participation data of 3,512 users from the OUC of BMC, a global leader in innovative software solutions. We discuss the theoretical and practical implications of our study for the online user community literature as well as the broader context of online community.

History

Pagination

1-11

Location

Sydney, Australia

Open access

  • Yes

Start date

2018-12-03

End date

2018-12-05

ISBN-13

9780648124245

Language

eng

Publication classification

E1.1 Full written paper - refereed, E Conference publication

Copyright notice

2018, The Authors

Title of proceedings

ACIS 2018 - 29th Australasian Conference on Information Systems

Event

ACIS 2018

Publisher

UTS ePRESS

Place of publication

Sydney, Australia

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