benbya-interplaybetweensocial-2020.pdf (646.67 kB)
The interplay between social capital and knowledge contribution in online user communities
conference contribution
posted on 2018-01-01, 00:00 authored by J Yan, D Leidner, Hind BenbyaHind Benbya, W ZouFirms have been increasingly relying on online user communities (OUC) to access external, distant knowledge and expertise. Previous research on OUC has largely investigated the influence of individuals' social capital on their knowledge sharing behavior. In this study, we propose a spiral view on the relationship between social capital and knowledge contribution. We suggest that there are two-way interactions between individuals' social capital and their knowledge contribution in online user communities. To test our proposition, we collected and analysed participation data of 3,512 users from the OUC of BMC, a global leader in innovative software solutions. We discuss the theoretical and practical implications of our study for the online user community literature as well as the broader context of online community.
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ACIS 2018Pagination
1 - 11Publisher
UTS ePRESSLocation
Sydney, AustraliaPlace of publication
Sydney, AustraliaPublisher DOI
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Start date
2018-12-03End date
2018-12-05ISBN-13
9780648124245Language
engPublication classification
E1.1 Full written paper - refereed; E Conference publicationCopyright notice
2018, The AuthorsTitle of proceedings
ACIS 2018 - 29th Australasian Conference on Information SystemsUsage metrics
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