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The quality-of-relationship construct in IT outsourcing
conference contribution
posted on 2005-01-01, 00:00 authored by S Alborz, P Seddon, Rens ScheepersRens ScheepersThis paper reports on the conceptualization and measurement of an important management controllable factor affecting the success of an information technology outsourcing (ITO) arrangement, namely Quality of Relationship (QoR). Attributes of the construct were identified from an analysis of the literature, and key attributes selected based on interviews with 29 managers in four pairs of client and supplier organizations. Construct validity of the resultant measure is assessed through comparison with qualitative interview data, and through tests of association between our measure and perceived overall ITO success. The results suggest that the ten indicators identified in the paper provide a valid measure of the quality of relationship that can be used by both client and supplier managers, and researchers, in assessing the health of an ITO relationship.
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Event
Pacific Asia Conference on Information Systems (9th : 2005 : Bangkok, Thailand)Pagination
1118 - 1131Publisher
Association for Information SystemsLocation
Bangkok, ThailandPlace of publication
[Bangkok, Thailand]Start date
2005-07-07End date
2005-07-10Language
engPublication classification
E1.1 Full written paper - refereedCopyright notice
2005, AISTitle of proceedings
PACIS 2005 : I.T. and value creation: Proceedings of the Pacific Asia Conference on Information SystemsUsage metrics
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