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The role of emotional intelligence on the resolution of disputes involving the electronic health record
conference contribution
posted on 2012-01-01, 00:00 authored by Emilia BellucciEmilia Bellucci, S Venkatraman, N Muecke, A Stranieri, Jemal AbawajyJemal AbawajyNumerous authors have expressed concerns that the introduction of the Personally Controlled Electronic Health Record (PCEHR) will lead to an escalation of disputes. Some disputes will concern the accuracy of the record whereas others will arise simply due to greater access to health care records. Online dispute resolution (ODR) programs have been successfully applied to cost-effectively help disputants resolve commercial, insurance and other legal disputes, and can also facilitate the resolution of health care related disputes. However, we expect that health differs from other application domains in ODR because of the emotional engagement patients have with their health and those of loved ones. In this study we will be looking at whether the success of an online negotiation is related to how people recognise and manage emotions, and in particular, their Emotional intelligence score.
History
Event
Australasian Workshop on Health Informatics and Knowledge Management (5th : 2012 : Melbourne, Vic.)Pagination
3 - 12Publisher
Australian Computer SocietyLocation
Melbourne, Vic.Place of publication
[Melbourne, Vic.]Start date
2012-01-30End date
2012-02-02ISSN
1445-1336ISBN-13
9781921770104Notes
Conferences in Research and Practice in Information Technology (CRPIT), vol. 129.Publication classification
E1 Full written paper - refereedCopyright notice
2012, Australian Computer SocietyEditor/Contributor(s)
K Butler-Henderson, K GrayTitle of proceedings
HIKM 2012 : Proceedings of the Fifth Australasian Workshop on Health Informatics and Knowledge ManagementUsage metrics
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