Towards an understanding of knowledge sharing behavior of CCOs in Bangladesh : a proposed structural equations model
conference contribution
posted on 2010-01-01, 00:00 authored by M Hossain, Ahmed FerdousAhmed FerdousThis paper explores the question or whether Call Center Operators (CCO) share information or knowledge with their clients and if their knowledge sharing behavior has any impact on the sustainability of their relationships with their clients.
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Event
International Conference on Knowledge Globalization (2010 : Dhaka, Bangladesh)Publisher
North South UniversityLocation
Dhaka, BangladeshPlace of publication
[Dhaka, Bangladesh]Start date
2010-05-08End date
2010-05-10ISBN-13
9789843316912Language
engPublication classification
E1 Full written paper - refereedTitle of proceedings
ICKG 2010 : Empowerment through knowledge transfer and progress through knowledge sharing : Proceedings of the International Conference on Knowledge GlobalizationUsage metrics
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