Towards an understanding of knowledge sharing behavior of CCOs in Bangladesh : a proposed structural equations model

Hossain, M; Ferdous, Ahmed

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Towards an understanding of knowledge sharing behavior of CCOs in Bangladesh : a proposed structural equations model

conference contribution

posted on 2010-01-01, 00:00 authored by M Hossain, Ahmed FerdousAhmed Ferdous

This paper explores the question or whether Call Center Operators (CCO) share information or knowledge with their clients and if their knowledge sharing behavior has any impact on the sustainability of their relationships with their clients.

History

Event

International Conference on Knowledge Globalization (2010 : Dhaka, Bangladesh)

Publisher

North South University

Location

Dhaka, Bangladesh

Place of publication

[Dhaka, Bangladesh]

Start date

2010-05-08

End date

2010-05-10

ISBN-13

9789843316912

Language

eng

Publication classification

E1 Full written paper - refereed

Title of proceedings

ICKG 2010 : Empowerment through knowledge transfer and progress through knowledge sharing : Proceedings of the International Conference on Knowledge Globalization

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File(s) under permanent embargo

Towards an understanding of knowledge sharing behavior of CCOs in Bangladesh : a proposed structural equations model

History

Event

Publisher

Location

Place of publication

Start date

End date

ISBN-13

Language

Publication classification

Title of proceedings

Usage metrics

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Keywords

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