File(s) under permanent embargo
Users' voice and service selection: an empirical study
conference contribution
posted on 2014-01-01, 00:00 authored by Muneera Bano, D Zowghi© 2014 IEEE. Service Oriented software development saves time by reusing existing services and integrates them to create a new system. But selecting a service that satisfies the requirements of all concerned stakeholders is a challenging task. The situation has been exacerbated within the past few years with huge number of services available that offer similar functionalities where the analysts require additional information for making better decision for service selection. User feedback analysis has recently gained a lot of attention for its potential benefits in various areas of requirements engineering. The aim of this research is to evaluate the impact of feedback provided by the end users of the services, on the decision making process for the service selection. In this paper we present an empirical study that utilizes user feedback analysis for selection of a service among 92 available services with similar functionalities. The results show that in scenarios with significant number of services, it is helpful for analysts to consider additional information to select optimally best matched service to the requirements.
History
Event
Empirical Requirements Engineering. International Workshop (4th : 2014 : Karlskrona, Sweden)Pagination
76 - 79Publisher
IEEELocation
Karlskrona, SwedenPlace of publication
Piscataway, N.J.Publisher DOI
Start date
2014-08-25End date
2014-08-25ISBN-13
9781479963379Language
engPublication classification
E1.1 Full written paper - refereedTitle of proceedings
EmpiRE 2014 : IEEE 4th International Workshop on Empirical Requirements EngineeringUsage metrics
Categories
No categories selectedKeywords
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC