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Using a knowledge management evaluation framework for improving an ERP system - a Hong Kong construction industry case study

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conference contribution
posted on 2006-01-01, 00:00 authored by Wai Chan, D Walker, Anthony MillsAnthony Mills
Organisations need to rely on leadership, information support and human capital in order to ensure a knowledge advantage over their competitors. Knowledge management (KM) provides organisations with sustainable competitive advantage, because it becomes extremely difficult for an organisation to cut expenditure and increase revenue by simply reengineering its business model. Project delivery and success has been traditionally viewed and measured as management of a three-legged stool, with the legs defined as cost, schedule and quality. However, KM can be linked to success by organisations becoming more effective as well as being more efficient.

This paper uses a KM framework, the Knowledge Advantage (K-Adv), developed initially for use by construction organisations. It assesses the impact of leadership and its supporting information communication technology infrastructure on the ability of people (by effectively creating, sharing, disseminating and using knowledge) to facilitate sustainable competitive advantage.

A case study that is presented is based upon the experience of a leading construction company using an Enterprise Resources Planning (ERP) system to demonstrate the effectiveness of KM from a cost management business unit perspective. Results are evaluated using a capability maturity model (CMM) - that forms the core of the K-Adv tool - to help improve processes that meet the needs of the organisation operating in a highly dynamic business environment. The case study is part of a broader doctoral research project that uses action learning to facilitate and measure ERP improvement.

History

Location

Hong Kong, China

Open access

  • Yes

Start date

2006-12-11

End date

2006-12-13

Language

eng

Publication classification

E1.1 Full written paper - refereed

Copyright notice

2006, Inderscience Enterprises

Editor/Contributor(s)

R Lee, L Edvinsson

Title of proceedings

KMAP 2006 : Proceedings of the 3rd Asia-Pacific International Conference on Knowledge Management

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