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A survey of Australian human services agency software usage

Version 2 2024-06-13, 09:40
Version 1 2016-03-02, 11:24
journal contribution
posted on 2024-06-13, 09:40 authored by J Grundy
Human Services agencies use a wide range of software systems to manage caseloads, maintain records, deliver services to clients, and for interagency communication. Some systems are generic, such as Word or Excel, while some are specialized to the organization, such as specialized databases for tracking case notes. Some software systems are shared across organizations. We surveyed nearly 40 Australian Human Services agencies to ascertain the range of software currently in use by agencies and their opinions on it, with a view to identifying promising new Human Services applications. We interviewed representatives from a selection of smaller agencies. This resulted in detailed feedback on key issues to consider when developing and deploying new Human Services software.

History

Journal

Journal of technology in human services

Volume

31

Pagination

84-94

Location

London, Eng.

ISSN

1522-8835

eISSN

1522-8991

Language

eng

Publication classification

C Journal article, C1.1 Refereed article in a scholarly journal

Copyright notice

2013, Taylor & Francis

Issue

1

Publisher

Taylor & Francis