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An exploration of factors that impact individual performance in an ERP environment: an analysis using multiple analytical techniques

Version 2 2024-06-13, 10:42
Version 1 2017-07-21, 10:53
journal contribution
posted on 2024-06-13, 10:42 authored by B Kositanurit, O Ngwenyama, KM Osei-Bryson
This study explores the factors that can impact individual performance when using enterprise resource planning (ERP) systems. Starting from the proposition that organizational performance depends on individuals' task accomplishments, we test a structural model of task-technology fit, ERP user satisfaction, and individual performance in ERP environments. This research utilizes a survey method to examine the perceptions of ERP users. We performed factor and reliability analyses to assess the validity of the survey instrument. Six factors were identified as having an impact on individual performance: System Quality, Documentation, Ease of use, Reliability, Authorization, and Utilization. To explore the relationships among these factors, we conducted regression and multivariate adaptive regression splines analysis, and compared the findings from these two analytical techniques. The study provides evidence that System Quality, Utilization, and Ease of Use are the most important factors bearing on individual performance in ERP environments. Our findings also provide IT managers and researchers with knowledge of how these factors can be manipulated to improve individual performance when using ERP systems.

History

Journal

European journal of information systems

Volume

15

Pagination

556-568

Location

Basingstoke, Eng.

ISSN

0960-085X

eISSN

1476-9344

Language

eng

Publication classification

C1.1 Refereed article in a scholarly journal

Copyright notice

2006, Palgrave Macmillan and Operational Research Society

Issue

6

Publisher

Palgrave Macmillan

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