Analyzing changes in hotel customers’ expectations by trip mode

journal contribution

posted on 2013-01-01, 00:00 authored by Shaowu Liu, R Law, Jia Rong, Gang LiGang Li, J Hall

Analyzing changes in hotel customers’ expectations by trip mode

History

Journal

International journal of hospitality management

Volume

34

Pagination

359 - 371

Publisher

Pergamon

Location

Oxford, England

Publisher DOI

https://doi.org/10.1016/j.ijhm.2012.11.011

ISSN

0278-4319

eISSN

1873-4693

Language

eng

Publication classification

C1 Refereed article in a scholarly journal

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Categories

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Keywords

eWOM data mining association rule contrast analysis sentiment mining customer expectation Social Sciences Hospitality, Leisure, Sport & Tourism Social Sciences - Other Topics Customer expectation, Sentiment mining TOURISM

Licence

All Rights Reserved

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