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Another look at the culture-quality-performance link

journal contribution
posted on 2008-08-01, 00:00 authored by S Elmer, Sue Kilpatrick
Quality improvement is usually driven by quality, safety and risk agendas leading to a focus on measurements of the outputs of care; outputs such as fewer complaints, fewer accidents and adverse events. An oft-neglected theme is the impact of the quality improvement initiative within the organisation itself. This paper presents the findings of the first stage of an evaluation that has examined the changes which have occurred within organisations since participating in a quality improvement initiative. These findings indicate that engaging with a quality improvement program can change the nature of social interactions within the organisation. In this way, quality improvement programs can impact on organisational culture, particularly in relation to organisational learning. Thus, this paper argues that successful engagement with a quality improvement program can enhance organisational learning, and, in turn, build organisational capacity.

History

Journal

Australian journal of primary health

Volume

14

Issue

2

Pagination

35 - 45

Publisher

Australian Journal of Primary Health, Australian Institute for Primary Care and School of Public Health, La Trobe University

Location

Bundoora, Vic.

ISSN

1448-7527

eISSN

1836-7399

Language

eng

Publication classification

C1.1 Refereed article in a scholarly journal; C Journal article

Copyright notice

2008, CSIRO

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