Antecedents and consequences of service quality in a higher education context : A qualitative research approach

journal contribution

posted on 2013-01-01, 00:00 authored by P Sultan, Ho Yin WongHo Yin Wong

Antecedents and consequences of service quality in a higher education context : A qualitative research approach

History

Journal

Quality assurance in education

Volume

21

Pagination

70-95

Location

Bingley, England

ISSN

0968-4883

eISSN

1758-7662

Language

eng

Publication classification

C1 Refereed article in a scholarly journal

Copyright notice

2012 Emerald Group Publishing

Issue

1

Publisher

Emerald Group Publishing

Usage metrics

Categories

Other education not elsewhere classified

Keywords

Australia Trust Students Service quality Satisfaction Past experience Information Higher education Brand performance Behavioural intention 150503 Marketing Management (incl Strategy and Customer Relations)910403 Marketing

Licence

All Rights Reserved

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