File(s) under permanent embargo
Benefits, impediments and critical success factors in B2C E-business adoption
journal contribution
posted on 2005-11-01, 00:00 authored by Chris DubelaarChris Dubelaar, A Sohal, V SavicThis paper reports the results of a study carried out to assess the benefits, impediments and major critical success factors in adopting
business to consumer e-business solutions. A case study method of investigation was used, and the experiences of six online companies and
two bricks and mortar companies were documented. The major impediments identified are: leadership issues, operational issues, technology,
and ineffective solution design. The critical success factors in the adoption of e-business are identified as: combining e-business knowledge,
value proposition and delivery measurement, customer satisfaction and retention, monitoring internal processes and competitor activity, and
finally building trust. Findings suggest that above all, adoption of e-business should be appropriate, relevant, value adding, and operationally
as well as strategically viable for an organization instead of being a result of apprehensive compliance.
business to consumer e-business solutions. A case study method of investigation was used, and the experiences of six online companies and
two bricks and mortar companies were documented. The major impediments identified are: leadership issues, operational issues, technology,
and ineffective solution design. The critical success factors in the adoption of e-business are identified as: combining e-business knowledge,
value proposition and delivery measurement, customer satisfaction and retention, monitoring internal processes and competitor activity, and
finally building trust. Findings suggest that above all, adoption of e-business should be appropriate, relevant, value adding, and operationally
as well as strategically viable for an organization instead of being a result of apprehensive compliance.
History
Journal
TechnovationVolume
25Issue
11Pagination
1251 - 1262Publisher
ElsevierLocation
Amsterdam, The NetherlandsPublisher DOI
ISSN
0166-4972Language
engPublication classification
C Journal article; C1.1 Refereed article in a scholarly journalCopyright notice
2005, ElsevierUsage metrics
Categories
No categories selectedKeywords
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC