Deakin University
Browse
DOCUMENT
manias-beyondtranslation-2020.pdf (406.97 kB)
DOCUMENT
manias-beyondtranslation-inpress-2019.pdf (444.69 kB)
1/0
2 files

Beyond translation: Engaging with culturally and linguistically diverse consumers

Version 2 2024-06-06, 02:30
Version 1 2019-11-01, 11:05
journal contribution
posted on 2024-06-06, 02:30 authored by R Harrison, M Walton, U Chitkara, E Manias, A Chauhan, M Latanik, D Leone
Health Expectations published by John Wiley & Sons Ltd. Background: In the context of an effective consumer engagement framework, there is potential for health-care delivery to be safer. Consumers from culturally and linguistically diverse (CALD) backgrounds may experience several barriers when trying to engage about their health care, and they are not acknowledged sufficiently in contemporary strategies to facilitate patient engagement. Methods: Four focus group discussions were facilitated by bilingual fieldworkers in Arabic, Mandarin, Turkish and Dari in a district of Sydney, Australia that has a high proportion of CALD consumers. Each group included 5-7 health-care consumers who, using a topic guide, discussed their experiences of barriers and facilitators when engaging with health-care services in Australia. Thematic analysis was undertaken to identify, analyse and report patterns in the data. Results: In all, 24 consumers participated. Six inter-related themes emerged: navigating the health system; seeking meaningful interpretation; understanding and managing expectations; respectful professional care; accessing services; and feeling unsafe. Conclusions: The incorporation of strategies such as professional interpreters and migrant health workers may go some way to addressing the needs of culturally or linguistically diverse consumers and facilitate communication, but do not sufficiently address the range of barriers to consumer engagement identified in this work. Understanding consumer experience in the context of the complex factors that may be associated with poor engagement and poor outcomes such as health literacy, cultural, educational and linguistic background, and health-care setting or condition, may contribute to better understanding about how to deliver quality health care to these patients.

History

Journal

Health Expectations

Volume

23

Pagination

159-168

Location

London, Eng.

Open access

  • Yes

ISSN

1369-6513

eISSN

1369-7625

Language

eng

Publication classification

C Journal article, C1 Refereed article in a scholarly journal

Issue

1

Publisher

Wiley