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Consensus making in requirements negotiation : the communication perspective

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journal contribution
posted on 2005-09-01, 00:00 authored by J Price, Jacob CybulskiJacob Cybulski
When developing an Information System (IS), organizational goals of various stakeholders are commonly in direct conflict. Furthermore, individuals often rank their private objectives well over their management's directions. Recognising and reconciling all these diverse goals, and reaching agreement among the stakeholders, are prerequisite to establishing project cooperation and collaboration. This paper focuses, in particular, on the negotiation and consensus making during requirements elicitation - the earliest stages of the IS development process. As requirements elicitation involves rich communication between project stakeholders, we therefore explore negotiation and consensus making from the communication perspective. The resulting model assists our understanding of the communication factors that influence the consensus process during requirements negotiation.

History

Journal

Australian journal of information systems

Volume

13

Issue

1

Pagination

209 - 224

Publisher

University of Canberra

Location

Canberra, A.C.T

ISSN

1039-7841

eISSN

1449-8618

Language

eng

Notes

Reproduced with the kind permission of the copyright owner.

Publication classification

C2 Other contribution to refereed journal; C Journal article

Copyright notice

2005, Australasian Journal of Information Systems

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