Corporate apologies are effective because reform signals are weighted more heavily than culpability signals

journal contribution

posted on 2024-04-15, 05:14 authored by MJ Hornsey, CM Chapman, Stephen La MacchiaStephen La Macchia, J Loakes

Corporate apologies are effective because reform signals are weighted more heavily than culpability signals

History

Journal

Journal of Business Research

Volume

177

Article number

114620

Pagination

1-11

Location

Amsterdam, The Netherlands

Publisher DOI

https://doi.org/10.1016/j.jbusres.2024.114620

ISSN

0148-2963

eISSN

1873-7978

Language

eng

Publication classification

C1 Refereed article in a scholarly journal

Publisher

Elsevier

Publication URL

http://dx.doi.org/10.1016/j.jbusres.2024.114620

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All Rights Reserved

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