Critical people considerations when designing e-health solutions: the importance of barrier-free e-kiosk systems

The e-health sector in Germany is currently focused on the e-health card concept. This e-health card will totally change the current system, since it will allow several new functions. Because enrollees have concerns about their data, the health insurance companies have to ensure that enrollees have the possibility to check and manage their data. Therefore, electronic kiosk systems (e-kiosks) are being developed and must be useable by all citizens. Hence, this paper serves to identify possibilities pertaining to how these terminals can be adapted to ensure that all people can use these e-kiosks effectively and efficiently.