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Critical success factors for business intelligence systems

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journal contribution
posted on 2010-01-01, 00:00 authored by William YeohWilliam Yeoh, A Koronios
The implementation of a business intelligence (BI) system is a complex undertaking requiring considerable resources. Yet there is a limited authoritative set of critical success factors (CSFs) for management reference because the BI market has been driven mainly by the IT industry and vendors. This research seeks to bridge the gap that exists between academia and practitioners by investigating the CSFs influencing BI systems success. The study followed a two-stage qualitative approach. Firstly, the authors utilised the Delphi method to conduct three rounds of studies. The study develops a CSFs framework crucial for BI systems implementation. Next, the framework and the associated CSFs are delineated through a series of case studies. The empirical findings substantiate the construct and applicability of the framework. More significantly, the research further reveals that those organisations which address the CSFs from a business orientation approach will be more likely to achieve better results.

History

Journal

Journal of computer information systems

Volume

50

Season

Spring

Pagination

23 - 32

Location

[Stillwater, Okla]

Open access

  • Yes

ISSN

0887-4417

Language

eng

Publication classification

C1.1 Refereed article in a scholarly journal

Copyright notice

2010, International Association for Computer Information Systems