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Design Thinking Inspired Crowdsourcing: Toward a Generative Model of Complex Problem Solving

Version 2 2024-06-04, 07:44
Version 1 2020-06-01, 10:09
journal contribution
posted on 2024-06-04, 07:44 authored by M Mount, Heather RoundHeather Round, TS Pitsis
Design thinking has made huge inroads in organizations today and has been widely popularized as one of the most effective approaches to complex problem solving. However, the prescriptive models to design thinking that are now widely used by “nondesigners” in the business world are criticized for their detachment from users, poor execution, and tendency to converge on safe solutions. This article examines the efficacy of using crowdsourcing as an underpinning technology for executing design thinking by nondesigners to alleviate these issues. It advances a generative model of complex problem solving with theoretical as well as practical implications.

History

Journal

California Management Review

Volume

62

Article number

ARTN 0008125620918626

Pagination

103-120

Location

London, Eng.

ISSN

0008-1256

eISSN

2162-8564

Language

English

Publication classification

C1 Refereed article in a scholarly journal, C Journal article

Issue

3

Publisher

SAGE PUBLICATIONS INC